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The wow factory : creating a customer focus revolution in your business

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	creating a customer focus revolution in your business
[NT 47261] Author:	Levesque,Paul, 1947-
[NT 47351] Place of Publication:	Chicago
[NT 47263] Published:	Irwin;
[NT 47352] Year of Publication:	c1995
[NT 47264] Description:	xvi, 172 p.ill. : 22 cm.;
[NT 47266] Subject:	Consumer satisfaction - Evaluation -
[NT 47266] Subject:	Customer services - Quality control -
[NT 47266] Subject:	Organizational effectiveness - Measurement. -
[NT 50961] ISBN:	0-7863-0386-7

The wow factory : creating a customer focus revolution in your business
Levesque,, Paul

The wow factory : creating a customer focus revolution in your business / Paul Levesque - Chicago : Irwin, c1995. - xvi, 172 p. ; ill. ; 22 cm..
Includes index.
ISBN 0-7863-0386-7
Consumer satisfactionCustomer servicesOrganizational effectiveness -- Evaluation -- Quality control -- Measurement.

The wow factory : creating a customer focus revolution in your business
LDR:00519nam0 2200181 i 450 001 119593
005 20120618121142.0
010 1 $a 0-7863-0386-7 $d NT750
020 $a us $b 94031410 //r95
100 $a 20071107d1995 u y0engy09 b
101 0 $a eng
102 $a us $b il
105 $a a z 001yy
200 1 $a The wow factory $e creating a customer focus revolution in your business $f Paul Levesque
210 $a Chicago $d c1995 $c Irwin
215 1 $a xvi, 172 p. $c ill. $d 22 cm.
320 $a Includes index
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
606 $a Customer services $x Quality control $3 37600 $3 219261
606 $2 lc $a Organizational effectiveness $x Measurement. $3 185828
676 $a 658.8/12
680 $a HF5415.3 $b L474 1995
700 $a Levesque, $b Paul $f 1947- $3 95466

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