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Customer retention : an integrated process for keeping your best customers

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	an integrated process for keeping your best customers
[NT 47261] Author:	Lowenstein,Michael W., 1942-
[NT 47351] Place of Publication:	Milwaukee, Wis.
[NT 47263] Published:	ASQC Quality Press;
[NT 47352] Year of Publication:	c1995
[NT 47264] Description:	xxi, 179 p.ill. : 24 cm.;
[NT 47266] Subject:	Consumer satisfaction - Evaluation -
[NT 47266] Subject:	Customer relations - Data processing -
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-8738-9257-7

Customer retention : an integrated process for keeping your best customers
Lowenstein,, Michael W.

Customer retention : an integrated process for keeping your best customers / Michael W. Lowenstein - Milwaukee, Wis. : ASQC Quality Press, c1995. - xxi, 179 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 165-171) and index.
ISBN 0-8738-9257-7
Consumer satisfactionCustomer relationsCustomer services -- Evaluation -- Data processing -- Quality control

Customer retention : an integrated process for keeping your best customers
LDR:00583nam0 2200181 i 450 001 120156
005 20120618115718.0
010 1 $a 0-8738-9257-7 $d NT1122
020 $a us $b 94046192 //r95
100 $a 20071107d1995 u y0engy09 b
101 0 $a eng
102 $a us $b wi
105 $a a a 001yy
200 1 $a Customer retention $e an integrated process for keeping your best customers $f Michael W. Lowenstein
210 $a Milwaukee, Wis. $d c1995 $c ASQC Quality Press
215 1 $a xxi, 179 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 165-171) and index
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
606 $a Customer relations $x Data processing $3 37368 $3 219446
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8/12
680 $a HF5415.32 $b L69 1995
700 $a Lowenstein, $b Michael W. $f 1942- $3 97258

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