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Best practices in customer service

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47354] Secondary Intellectual Responsibility:	Zemke,Ron,
[NT 47354] Secondary Intellectual Responsibility:	Woods,John A.,
[NT 47351] Place of Publication:	Amherst, Mass.
[NT 47263] Published:	AMACOM; HRD Press;
[NT 47352] Year of Publication:	1999
[NT 50960] Edition:	1st AMACOM ed. 1999
[NT 47264] Description:	xvii, 414 p.ill. : 28 cm.;
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-8144-7028-9

Best practices in customer service
Best practices in customer service / edited by Ron Zemke and John A. Woods - 1st AMACOM ed. 1999. - Amherst, Mass. : AMACOM, 1999. - xvii, 414 p. ; ill. ; 28 cm..
Includes bibliographical references.
ISBN 0-8144-7028-9
Customer services -- Quality control

Zemke,, Ron

Best practices in customer service
LDR:00588nam0 2200193 i 450 001 120599
005 20120618122701.0
010 1 $a 0-8144-7028-9 $b pbk. $d NT1873
020 $a us $b 98031888
100 $a 20071107d1999 u y0engy09 b
101 0 $a eng
102 $a us $b ma
105 $a a a 000yy
200 1 $a Best practices in customer service $f edited by Ron Zemke and John A. Woods
205 $a 1st AMACOM ed. 1999
210 $a Amherst, Mass. $a New York, N.Y. $d 1999 $c AMACOM $c HRD Press
215 1 $a xvii, 414 p. $c ill. $d 28 cm.
320 $a Includes bibliographical references
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8/12
680 $a HF5415.5 $b B484 1999
702 $a Zemke, $b Ron $3 98541
702 $a Woods, $b John A. $3 98542

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658.812 B561 1999

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