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Service management : operations, strategy, and information technology

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	operations, strategy, and information technology
[NT 47261] Author:	Fitzsimmons,James A.,
[NT 47353] Alternative Intellectual Responsibility:	Fitzsimmons,Mona J.,
[NT 47351] Place of Publication:	Boston
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	1998
[NT 50960] Edition:	2nd ed., international ed.
[NT 47264] Description:	xxvi, 613 p.ill. : 24 cm.;
[NT 47266] Subject:	Service industries - Management -
[NT 50961] ISBN:	0-07-021760-2

Service management : operations, strategy, and information technology
Fitzsimmons,, James A.

Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 2nd ed., international ed.. - Boston : McGraw-Hill, 1998. - xxvi, 613 p. ; ill. ; 24 cm..
Includes bibliographical references and indexes.
ISBN 0-07-021760-2ISBN 0-07-115709-3
Service industries -- Management

Fitzsimmons,, Mona J.

Service management : operations, strategy, and information technology
LDR:00728nam0 2200217 i 450 001 121295
005 20120618120738.0
010 1 $a 0-07-021760-2
010 1 $a 0-07-115709-3 $b pbk. $d NT765
020 $a us $b 97008293
100 $a 20071107d1998 u y0engy09 b
101 0 $a eng
102 $a us $b ny
105 $a a a 001yy
200 1 $a Service management $e operations, strategy, and information technology $f James A. Fitzsimmons, Mona J. Fitzsimmons
205 $a 2nd ed., international ed.
210 $a Boston $d 1998 $c McGraw-Hill
215 1 $a xxvi, 613 p. $c ill. $d 24 cm.
305 $a Updated ed. of: Service management for competitive advantage. 1994
320 $a Includes bibliographical references and indexes
606 $a Service industries $x Management $3 34027 $3 220501
676 $a 658
680 $a HD9980.5 $b F549 1998
700 $a Fitzsimmons, $b James A. $3 100468
701 $a Fitzsimmons, $b Mona J. $3 100469

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