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Quality management in hospitality : best practice in action

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	best practice in action
[NT 47354] Secondary Intellectual Responsibility:	Baker,Michael,
[NT 47354] Secondary Intellectual Responsibility:	Ghillyer,Andrew,
[NT 47354] Secondary Intellectual Responsibility:	LockwoodAndrew,
[NT 47351] Place of Publication:	London
[NT 47263] Published:	Cassell;
[NT 47352] Year of Publication:	1996
[NT 47264] Description:	vii, 167 p.ill. : 25 cm.;
[NT 47266] Subject:	Tourist trade - Psychological aspects -
[NT 47266] Subject:	Hospitality industry - Management -
[NT 47266] Subject:	Quality assurance - Management -
[NT 50961] ISBN:	0-304-33486-3

Quality management in hospitality : best practice in action
Quality management in hospitality : best practice in action / edited by Andrew Lockwood, Michael Baker, Andrew Ghillyer - London : Cassell, 1996. - vii, 167 p. ; ill. ; 25 cm..
Includes bibliographical references and index.
ISBN 0-304-33486-3ISBN 0-304-33485-5
Tourist tradeHospitality industryQuality assurance -- Psychological aspects -- Management -- Management

Baker,, Michael

Quality management in hospitality : best practice in action
LDR:00486nam0 2200145 i 450 001 121817
005 20120618122756.0
010 1 $a 0-304-33486-3
010 1 $a 0-304-33485-5 $b pbk. $d NT961
100 $a 20071107d1996 yam b
101 0 $a eng
102 $a gb
200 1 $a Quality management in hospitality $e best practice in action $f edited by Andrew Lockwood, Michael Baker, Andrew Ghillyer
210 $a London $d 1996 $c Cassell
215 1 $a vii, 167 p. $c ill. $d 25 cm.
320 $a Includes bibliographical references and index
606 $a Tourist trade $x Psychological aspects $3 34068 $3 219380
606 $a Hospitality industry $x Management $3 186142 $2 lc $3 218027
606 $a Quality assurance $x Management $3 96606 $3 219929
702 $a Baker, $b Michael $3 101876
702 $a Ghillyer, $b Andrew $3 101877
702 $a Lockwood $b Andrew $3 92051

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