醒吾科技大學圖書館 |

[NT 42591] Language: Francais

[NT 5480] Login

[NT 5635] Back

[NT 59884] Switch To: [NT 5556] Labeled | [NT 5559] MARC Mode | [NT 33762] ISBD

New service development : creating memorable experiences

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	creating memorable experiences
[NT 47261] Author:	FitzsimmonsJames A.,
[NT 47353] Alternative Intellectual Responsibility:	FitzsimmonsMona J.,
[NT 47351] Place of Publication:	Thousand Oaks, Calif
[NT 47263] Published:	Sage Publications;
[NT 47352] Year of Publication:	c2000
[NT 50960] Edition:	1st ed.
[NT 47264] Description:	xv, 328 p.ill. : 24 cm.;
[NT 47266] Subject:	New products -
[NT 47266] Subject:	Product management -
[NT 47266] Subject:	Service industries - Management -
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-7619-1742-X

New service development : creating memorable experiences
Fitzsimmons, James A.

New service development : creating memorable experiences / James A. Fitzsimmons ; Mona J. Fitzsimmons - 1st ed.. - Thousand Oaks, Calif : Sage Publications, c2000. - xv, 328 p. ; ill. ; 24 cm..
Includes bibliographical references and index.
ISBN 0-7619-1742-X
New productsProduct managementService industriesCustomer services -- Management -- Quality control

Fitzsimmons, Mona J.

New service development : creating memorable experiences
LDR:00561nam0 2200181 i 450 001 123192
005 20120618120142.0
010 1 $a 0-7619-1742-X $b pbk $d NT1112
100 $a 20071107d2000 m y0engy09 b
101 1 $a eng
102 $a us
105 $a z z 000yy
200 1 $a New service development $e creating memorable experiences $f James A. Fitzsimmons $g Mona J. Fitzsimmons
205 $a 1st ed.
210 $a Thousand Oaks, Calif $d c2000 $c Sage Publications
215 1 $a xv, 328 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references and index
606 $a New products $3 22700 $3 220081
606 $a Product management $3 54651 $3 220809
606 $a Service industries $x Management $3 34027 $3 220501
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8
700 $a Fitzsimmons $b James A. $3 105051
701 $a Fitzsimmons $b Mona J. $3 105052
809 $d 658.8 $e F562 $p BOOK

[NT 59758] based on 0 [NT 59757] review(s)

[NT 42818] Items

1 [NT 46296] records • [NT 5501] Pages 1 •
1

[NT 5501718] Search Note

[NT 5000115] Inventory Number

[NT 7898] Location Name

[NT 7947] Item Class

[NT 33989] Material type

[NT 43385] Call number

[NT 5501238] Usage Class

[NT 45600] Loan Status

[NT 48088] No. of reservations

[NT 52971] Opac note

[NT 46641] Attachments

[NT 5502] Print

00209661

4樓西文圖書區

一般圖書

一般圖書

658.8 F562

一般使用(Normal)

[NT 41737] On shelf

0

1 [NT 46296] records • [NT 5501] Pages 1 •
1

[NT 59725] Reviews

[NT 59886] Add a review [NT 59885] and share your thoughts with other readers

Export

[NT 5501410] pickup library

[NT 48336] Change password

[NT 5480] Login