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[NT 42591] Language: Francais

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Competing in a service economy : how to create a competitive advantage through service development and innovation

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	how to create a competitive advantage through service development and innovation
[NT 47261] Author:	GustafssonAnders, 1964 May 3-
[NT 47353] Alternative Intellectual Responsibility:	JohnsonMichael D.,
[NT 47351] Place of Publication:	San Francisco
[NT 47263] Published:	Jossey-Bass;
[NT 47352] Year of Publication:	c2003
[NT 50960] Edition:	1st ed.
[NT 47264] Description:	xv, 190 p.ill. : 24 cm.;
[NT 47298] Series:	University of Michigan Business School management series
[NT 47266] Subject:	Service industries - Management -
[NT 47266] Subject:	Competition - United States -
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-7879-6156-6

Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders

Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson ; Michael D. Johnson - 1st ed.. - San Francisco : Jossey-Bass, c2003. - xv, 190 p. ; ill. ; 24 cm.. - (University of Michigan Business School management series).
Includes bibliographical references (p. 173-181) and index.
ISBN 0-7879-6156-6
Service industriesCompetitionCustomer services -- Management -- United States -- Quality control

Johnson, Michael D.

Competing in a service economy : how to create a competitive advantage through service development and innovation
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