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Essentials of CRM : a guide to customer relationship management

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	a guide to customer relationship management
[NT 47261] Author:	BergeronBryan P.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	Wiley;
[NT 47352] Year of Publication:	c2002
[NT 47264] Description:	xiii, 220 p.ill. : 23 cm.;
[NT 47298] Series:	Essentials series
[NT 47266] Subject:	Customer relations - Data processing -
[NT 50961] ISBN:	0-471-20603-2

Essentials of CRM : a guide to customer relationship management
Bergeron, Bryan P.

Essentials of CRM : a guide to customer relationship management / Bryan Bergeron - New York : Wiley, c2002. - xiii, 220 p. ; ill. ; 23 cm.. - (Essentials series).
Includes bibliographical references and index.
ISBN 0-471-20603-2
Customer relations -- Data processing

Essentials of CRM : a guide to customer relationship management
LDR:00551nam0 2200181 i 450 001 127403
005 20120618112418.0
010 1 $a 0-471-20603-2 $b pbk. $d NT1196
100 $a 20071107d2002 m y0engy01 b
101 1 $a eng
102 $a us
105 $a a z 000zy
200 1 $a Essentials of CRM $e a guide to customer relationship management $f Bryan Bergeron
210 $a New York $d c2002 $c Wiley
215 1 $a xiii, 220 p. $c ill. $d 23 cm.
225 1 $a Essentials series
320 $a Includes bibliographical references and index
410 0 $1 2001 $a Essentials series
606 $a Customer relations $x Data processing $3 37368 $3 219446
676 $a 658.8/12
700 $a Bergeron $b Bryan P. $3 112268

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