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Customer service : trainer's guide

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	trainer's guide
[NT 47261] Author:	CarterWendy.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c1994.
[NT 47264] Description:	1 v. (various pagings)ill. : 30 cm.;
[NT 47298] Series:	McGraw-Hill one-day workshop series
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-07-011219-3

Customer service : trainer's guide
Carter, Wendy.

Customer service : trainer's guide / Wendy Carter. - New York : McGraw-Hill, c1994.. - 1 v. (various pagings) ; ill. ; 30 cm.. - (McGraw-Hill one-day workshop series).
Volume includes 'Trainer's guide' text section, 'Participant's guide' section with reproducible exercises, and 16 slides in sheet at end of binder..
ISBN 0-07-011219-3
Customer services -- Quality control

Customer service : trainer's guide
LDR:00706nam0 2200193 i 450 001 142664
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010 1 $a 0-07-011219-3 $b loose leaf $d NT4120
100 $a 20071203d1994 m y0engy01 b
101 1 $a eng
102 $a us
105 $a a z 000zy
200 1 $a Customer service $e trainer's guide $f Wendy Carter.
210 $a New York $d c1994. $c McGraw-Hill
215 1 $a 1 v. (various pagings) $c ill. $d 30 cm.
225 1 $a McGraw-Hill one-day workshop series
320 $a Volume includes 'Trainer's guide' text section, 'Participant's guide' section with reproducible exercises, and 16 slides in sheet at end of binder.
410 0 $1 2001 $a McGraw-Hill one-day workshop series
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8/12
700 $a Carter $b Wendy. $3 124767
809 $d 658.812 $e C325

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