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Quality service : what every hospitality manager needs to know

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	what every hospitality manager needs to know
[NT 47261] Author:	MartinWilliam B.,
[NT 47351] Place of Publication:	Upper Saddle River, N.J.
[NT 47263] Published:	Prentice Hall;
[NT 47352] Year of Publication:	c2002
[NT 47264] Description:	xvii, 202 p.ill. : 24 cm.;
[NT 47266] Subject:	Hospitality industry - Management -
[NT 50961] ISBN:	0-13-093018-0

Quality service : what every hospitality manager needs to know
Martin, William B.

Quality service : what every hospitality manager needs to know / William B. Martin - Upper Saddle River, N.J. : Prentice Hall, c2002. - xvii, 202 p. ; ill. ; 24 cm..
Includes bibliographical references (p. 197-198) and index.
ISBN 0-13-093018-0
Hospitality industry -- Management

Quality service : what every hospitality manager needs to know
LDR:00542nam0 2200169 i 450 001 142870
005 20120618212830.0
010 1 $a 0-13-093018-0 $b pbk. $d NT1593
100 $a 20071203d2002 m y0engy01 b
101 1 $a eng
102 $a us
105 $a a z 000zy
200 1 $a Quality service $e what every hospitality manager needs to know $f William B. Martin
210 $a Upper Saddle River, N.J. $d c2002 $c Prentice Hall
215 1 $a xvii, 202 p. $c ill. $d 24 cm.
320 $a Includes bibliographical references (p. 197-198) and index
606 $2 lc $a Hospitality industry $x Management $3 186142
676 $a 647.95/068
700 $a Martin $b William B. $3 125137
809 $d 647.95068 $e M383

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