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Service quality : research perspectives

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	research perspectives
[NT 47261] Author:	SchneiderBenjamin, 1938-
[NT 47353] Alternative Intellectual Responsibility:	WhiteSusan S.,
[NT 47351] Place of Publication:	Thousand Oaks, Calif.
[NT 47263] Published:	Sage Publications;
[NT 47352] Year of Publication:	c2004.
[NT 47264] Description:	xiii, 185 p.ill. : 24 cm.;
[NT 47298] Series:	Foundations for organizational science
[NT 47266] Subject:	Consumer satisfaction - Evaluation -
[NT 47266] Subject:	Customer services - Quality control -
[NT 50961] ISBN:	0-7619-2146-X

Service quality : research perspectives
Schneider, Benjamin

Service quality : research perspectives / Benjamin Schneider ; Susan S. White. - Thousand Oaks, Calif. : Sage Publications, c2004.. - xiii, 185 p. ; ill. ; 24 cm.. - (Foundations for organizational science).
Includes bibliographical references and indexes..
ISBN 0-7619-2146-XISBN 0-7619-2147-8
Consumer satisfactionCustomer services -- Evaluation -- Quality control

White, Susan S.

Service quality : research perspectives
LDR:00673nam0 2200205 i 450 001 143009
005 20120618213831.0
010 1 $a 0-7619-2146-X $b hbk.
010 1 $a 0-7619-2147-8 $b pbk. $d NT1547
100 $a 20071203d2004 m y0engy01 b
101 1 $a eng
102 $a us
105 $a a z 000zy
200 1 $a Service quality $e research perspectives $f Benjamin Schneider $g Susan S. White.
210 $a Thousand Oaks, Calif. $d c2004. $c Sage Publications
215 1 $a xiii, 185 p. $c ill. $d 24 cm.
225 1 $a Foundations for organizational science
320 $a Includes bibliographical references and indexes.
410 0 $1 2001 $a Foundations for organizational science
606 $a Consumer satisfaction $x Evaluation $3 36749 $3 220083
606 $a Customer services $x Quality control $3 37600 $3 219261
676 $a 658.8/12
700 $a Schneider $b Benjamin $f 1938- $3 125360
701 $a White $b Susan S. $3 125361
809 $d 658.812 $e S358

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