| [NT 42944] Record Type: |
[NT 1579] Language materials, printed
: [NT 40817] monographic
|
| [NT 47261] Author: |
CookSarah,, 1955- |
| [NT 47351] Place of Publication: |
Aldershot, Hants, England ; |
| [NT 47263] Published: |
Gower,; |
| [NT 47352] Year of Publication: |
c2004. |
| [NT 47264] Description: |
viii, 160 p. :ill. ; : 25 cm.; |
| [NT 47266] Subject: |
Customer services; - United States - |
| [NT 50961] ISBN: |
0566085380 |
| [NT 60779] Content Note: |
Acting on results. Analysing and communicating the results Benchmarking Measuring internal service quality Preparating to measure customer service Qualitative customer service measurement methods Quantitative research methods The business case for measurement |