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Measuring customer service effectiveness /

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47261] Author:	CookSarah,, 1955-
[NT 47351] Place of Publication:	Aldershot, Hants, England ;
[NT 47263] Published:	Gower,;
[NT 47352] Year of Publication:	c2004.
[NT 47264] Description:	viii, 160 p. :ill. ; : 25 cm.;
[NT 47266] Subject:	Customer services; - United States -
[NT 50961] ISBN:	0566085380
[NT 60779] Content Note:	Acting on results. Analysing and communicating the results Benchmarking Measuring internal service quality Preparating to measure customer service Qualitative customer service measurement methods Quantitative research methods The business case for measurement

Measuring customer service effectiveness /
Cook, Sarah,

Measuring customer service effectiveness / / Sarah Cook. - Aldershot, Hants, England ; : Gower,, c2004.. - viii, 160 p. : ; ill. ; ; 25 cm..
Acting on results..
Includes bibliographical references (p. [153]-155) and index..
ISBN 0566085380
Customer services; -- United States

Measuring customer service effectiveness /
LDR:00791nam0 2200169 i 450 001 143886
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010 1 $a 0566085380 $b hbk. $d NT2910
100 2 $a 20071203d2004 m y0engy08 b
101 $a eng
102 $a gb
105 $a ayyyazzz001y
200 1 $a Measuring customer service effectiveness / $f Sarah Cook.
210 $a Aldershot, Hants, England ; $a Burlington, VT : $d c2004. $c Gower,
215 1 $a viii, 160 p. : $c ill. ; $d 25 cm.
320 $a Includes bibliographical references (p. [153]-155) and index.
327 0 $a Acting on results. $a Analysing and communicating the results $a Benchmarking $a Measuring internal service quality $a Preparating to measure customer service $a Qualitative customer service measurement methods $a Quantitative research methods $a The business case for measurement
606 $a Customer services; $y United States $3 126323
676 $a 658.8/12
700 $a Cook $b Sarah, $f 1955- $3 127085

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