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Passionate and profitable : : why customer strategies fail and ten steps to do them right /

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	why customer strategies fail and ten steps to do them right /
[NT 47261] Author:	ArussyLior.,
[NT 47351] Place of Publication:	Hoboken, N.J. :
[NT 47263] Published:	Wiley,;
[NT 47352] Year of Publication:	c2005.
[NT 47264] Description:	xviii, 204 p. :ill. ; : 24 cm.;
[NT 47266] Subject:	Strategic planning. ; -
[NT 47266] Subject:	Consumer satisfaction. ; -
[NT 47266] Subject:	Customer relations. ; -
[NT 47266] Subject:	Customer services; - United States -
[NT 50961] ISBN:	0471713929
[NT 60779] Content Note:	Understanding the fatal mistakes -- Critical choice 1--whoare we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in ourexistence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.

Passionate and profitable : : why customer strategies fail and ten steps to do them right /
Arussy, Lior.

Passionate and profitable : : why customer strategies fail and ten steps to do them right / / Lior Arussy. - Hoboken, N.J. : : Wiley,, c2005.. - xviii, 204 p. : ; ill. ; ; 24 cm..
Understanding the fatal mistakes -- Critical choice 1--whoare we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in ourexistence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment..
Includes bibliographical references and index..
ISBN 0471713929
Strategic planning. ;Consumer satisfaction. ;Customer relations. ;Customer services; -- United States

Passionate and profitable : : why customer strategies fail and ten steps to do them right /
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200 1 $a Passionate and profitable : $e why customer strategies fail and ten steps to do them right / $f Lior Arussy.
210 $a Hoboken, N.J. : $d c2005. $c Wiley,
215 1 $a xviii, 204 p. : $c ill. ; $d 24 cm.
320 $a Includes bibliographical references and index.
327 0 $a Understanding the fatal mistakes -- Critical choice 1--whoare we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in ourexistence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.
606 $a Strategic planning. ; $3 126861
606 $a Consumer satisfaction. ; $3 127468
606 $a Customer relations. ; $3 127469
606 $a Customer services; $y United States $3 126323
676 $a 658.8/02
700 $a Arussy $b Lior. $3 127467