醒吾科技大學圖書館 |

[NT 42591] Language: Francais

[NT 5635] Back

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
[NT 47261] Author:	BrinkmanRick.,
[NT 47353] Alternative Intellectual Responsibility:	KirschnerRick.,
[NT 47351] Place of Publication:	London
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c2006.
[NT 47264] Description:	ix, 133 p.24 cm.;
[NT 47266] Subject:	Customer services. -
[NT 47266] Subject:	Customer relations. -
[NT 50961] ISBN:	0071448020

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
Brinkman, Rick.

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner. - London : McGraw-Hill, c2006.. - ix, 133 p. ; 24 cm..
ISBN 0071448020
Customer services.Customer relations.

Kirschner, Rick.

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
LDR:00482nam0 2200145 i 450 001 147399
005 20120618212133.0
010 1 $a 0071448020 $b hbk. $d NT689
100 $a 20071203d2006 m y0engy08 b
101 $a eng
102 $a us
105 $a y z 000yy
200 1 $a Love thy customer $e creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers $f Rick Brinkman and Rick Kirschner.
210 $a London $a New York $d c2006. $c McGraw-Hill
215 1 $a ix, 133 p. $d 24 cm.
606 $a Customer services. $3 131906
606 $2 lc $a Customer relations. $3 187334
676 $a 658.812 $v 21
700 $a Brinkman $b Rick. $3 131904
701 $a Kirschner $b Rick. $3 131905