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Building great customer experiences

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47261] Author:	ShawColin, 1958-
[NT 47353] Alternative Intellectual Responsibility:	IvensJohn.,
[NT 47351] Place of Publication:	Houndmills, Basingstoke, Hampshire
[NT 47263] Published:	Palgrave Macmillan;
[NT 47352] Year of Publication:	2002, 2005.
[NT 50960] Edition:	Rev. ed.
[NT 47264] Description:	xxii, 218 p.ill. : 24 cm.;
[NT 47266] Subject:	Customer services. -
[NT 47266] Subject:	Consumer satisfaction. -
[NT 47266] Subject:	Customer relations. -
[NT 47266] Subject:	Customer relations - Data processing -
[NT 47265] Notes:	1st pub. in hardcover, 2002 ; in paperback, 2005.
[NT 50961] ISBN:	0333990137

Building great customer experiences
Shaw, Colin

Building great customer experiences / Colin Shaw and John Ivens. - Rev. ed.. - Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2002, 2005.. - xxii, 218 p. ; ill. ; 24 cm..
1st pub. in hardcover, 2002 ; in paperback, 2005..
Includes bibliographical references (p. 209-212) and index..
ISBN 0333990137ISBN 1403939497
Customer services.Consumer satisfaction.Customer relations.Customer relations -- Data processing

Ivens, John.

Building great customer experiences
LDR:00639nam0 2200193 i 450 001 147639
005 20120618212756.0
010 1 $a 0333990137 $b hbk.
010 1 $a 1403939497 $b pbk. $d NT1113
100 $a 20071203d20022005m y0engy08 b
101 $a eng
102 $a gb
105 $a a z 001yy
200 1 $a Building great customer experiences $f Colin Shaw and John Ivens.
205 $a Rev. ed.
210 $a Houndmills, Basingstoke, Hampshire $a New York $d 2002, 2005. $c Palgrave Macmillan
215 1 $a xxii, 218 p. $c ill. $d 24 cm.
300 $a 1st pub. in hardcover, 2002 ; in paperback, 2005.
320 $a Includes bibliographical references (p. 209-212) and index.
606 $a Customer services. $3 131906
606 $a Consumer satisfaction. $3 132446
606 $2 lc $a Customer relations. $3 206183
606 $a Customer relations $x Data processing $3 37368 $3 219446
676 $a 658.8/12
700 $a Shaw $b Colin $f 1958- $3 132618
701 $a Ivens $b John. $3 132619

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