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Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	how to use Lean Speed and Six Sigma Quality to improve services and transactions
[NT 47261] Author:	GeorgeMike, 1947-
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	McGraw-Hill;
[NT 47352] Year of Publication:	c2003.
[NT 47264] Description:	xiv, 386 p.ill. : 23 cm.;
[NT 47266] Subject:	Six Sigma (Quality control standard) -
[NT 47266] Subject:	Service industries - Management -
[NT 47266] Subject:	Quality control - Statistical methods. -
[NT 47265] Notes:	Includes index.
[NT 50961] ISBN:	0071418210

Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
George, Mike

Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions / Mike L. George. - New York : McGraw-Hill, c2003.. - xiv, 386 p. ; ill. ; 23 cm..
Includes index..
ISBN 0071418210
Six Sigma (Quality control standard)Service industriesQuality control -- Management -- Statistical methods.

Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
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