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Researching customer satisfaction & loyalty : how to find out what people really think

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	how to find out what people really think
[NT 47261] Author:	SzwarcPaul.,
[NT 47351] Place of Publication:	London
[NT 47263] Published:	Kogan Page;
[NT 47352] Year of Publication:	2005.
[NT 47264] Description:	xiv, 258 p.ill. : 23 cm.;
[NT 47298] Series:	Market research in practice series
[NT 47266] Subject:	Consumer satisfaction -
[NT 47266] Subject:	Customer loyalty -
[NT 50961] ISBN:	0749443367

Researching customer satisfaction & loyalty : how to find out what people really think
Szwarc, Paul.

Researching customer satisfaction & loyalty : how to find out what people really think / Paul Szwarc. - London : Kogan Page, 2005.. - xiv, 258 p. ; ill. ; 23 cm.. - (Market research in practice series).
Includes bibliographical references (p. 247-251) and index.
ISBN 0749443367
Consumer satisfactionCustomer loyalty

Researching customer satisfaction & loyalty : how to find out what people really think
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