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Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	implications for quality management and customer satisfaction
[NT 47353] Alternative Intellectual Responsibility:	LawsEric, 1945-
[NT 47353] Alternative Intellectual Responsibility:	ThyneMaree.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	Haworth Hospitality Press;
[NT 47352] Year of Publication:	c2004.
[NT 47264] Description:	244 p.ill., maps : 23 cm.;
[NT 47266] Subject:	Hospitality industry - Management. -
[NT 47266] Subject:	Tourism - Management. -
[NT 50961] ISBN:	0789027550

Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction
Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction / Maree Thyne, Eric Laws, editors. - New York : Haworth Hospitality Press, c2004.. - 244 p. ; ill., maps ; 23 cm..
Includes bibliographical references and index..
ISBN 0789027550ISBN 0789027542
Hospitality industryTourism -- Management. -- Management.

Laws, Eric

Hospitality, tourism, and lifestyle concepts : implications for quality management and customer satisfaction
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