醒吾科技大學圖書館 |

[NT 42591] Language: Francais

[NT 5635] Back

The customer service activity book : 50 activities for inspiring exceptional service

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47348] Title Information:	50 activities for inspiring exceptional service
[NT 47261] Author:	DoaneDarryl S.,
[NT 47353] Alternative Intellectual Responsibility:	SloatRose D.,
[NT 47351] Place of Publication:	New York
[NT 47263] Published:	AMACOM;
[NT 47352] Year of Publication:	c2005.
[NT 47264] Description:	xvii, 302 p.ill. : 28 cm.;
[NT 47266] Subject:	Customer services. -
[NT 47266] Subject:	Service industries workers - Training of. -
[NT 47265] Notes:	Rev. ed. of: 50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat. c2002.
[NT 50961] ISBN:	0814472591

The customer service activity book : 50 activities for inspiring exceptional service
Doane, Darryl S.

The customer service activity book : 50 activities for inspiring exceptional service / Darryl S. Doane, Rose D. Sloat. - New York : AMACOM, c2005.. - xvii, 302 p. ; ill. ; 28 cm..
Rev. ed. of: 50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat. c2002..
Includes bibliographical references and index..
ISBN 0814472591ISBN 9780814472590
Customer services.Service industries workers -- Training of.

Sloat, Rose D.

The customer service activity book : 50 activities for inspiring exceptional service
LDR:00840nam 2200229 n 450 001 186863
005 20120619005947.0
010 1 $a 0814472591 $b pbk. $d NT1409
010 1 $a 9780814472590 $b pbk. $d NT1409
020 $a US$b 2004030704
042 $a pcc
100 $a 20090114d2005 m y0engy08 b
101 $a eng
102 $a us
105 $a a z 001yy
200 1 $a The customer service activity book $e 50 activities for inspiring exceptional service $f Darryl S. Doane, Rose D. Sloat.
210 $a New York $d c2005. $c AMACOM
215 1 $a xvii, 302 p. $c ill. $d 28 cm.
300 $a Rev. ed. of: 50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat. c2002.
320 $a Includes bibliographical references and index.
517 1 $a 50 activities for inspiring exceptional service
606 $a Customer services. $3 131906
606 $a Service industries workers $x Training of. $3 187904 $2 lc $3 237666
676 $a 658.8/12 $v 22
680 $a HF5415.5 $b .D58 2005
700 $a Doane $b Darryl S. $3 187902
701 $a Sloat $b Rose D. $3 187903