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消費者申訴服務品質，服務補救與消費行為意向之研究-以H超商為例 = A ...

HSU, SHIH-HSUN

消費者申訴服務品質，服務補救與消費行為意向之研究-以H超商為例 = A Study on Consumer Complaint Service Quality, Service Recovery and Consumer Behavioral Intentions-taking H supermarket as an example

[NT 42944] Record Type:	[NT 1579] Language materials, printed : [NT 40817] monographic
[NT 47350] Paralel Title:	A Study on Consumer Complaint Service Quality, Service Recovery and Consumer Behavioral Intentions-taking H supermarket as an example
[NT 47261] Author:	許時勛,
[NT 47351] Place of Publication:	新北市
[NT 47263] Published:	撰者;
[NT 47352] Year of Publication:	2023[民112]
[NT 47264] Description:	VIII,52面圖表 : 30公分;
[NT 47266] Subject:	連鎖便利商店
[NT 47266] Subject:	服務補救
[NT 47266] Subject:	購買意向
[NT 47266] Subject:	convenience store chain
[NT 47266] Subject:	service remedial
[NT 47266] Subject:	purchase intention
[NT 51458] Online resource:	https://hdl.handle.net/11296/vqy3t2
[NT 47265] Notes:	畢業學年度：111

消費者申訴服務品質，服務補救與消費行為意向之研究-以H超商為例 = A Study on Consumer Complaint Service Quality, Service Recovery and Consumer Behavioral Intentions-taking H supermarket as an example
許, 時勛

消費者申訴服務品質，服務補救與消費行為意向之研究-以H超商為例 = A Study on Consumer Complaint Service Quality, Service Recovery and Consumer Behavioral Intentions-taking H supermarket as an example / 許時勛撰 - 新北市 : 撰者, 2023[民112]. - VIII,52面 ; 圖表 ; 30公分.
畢業學年度：111.
含參考書目.
連鎖便利商店服務補救購買意向convenience store chainservice remedialpurchase intention

消費者申訴服務品質，服務補救與消費行為意向之研究-以H超商為例 = A Study on Consumer Complaint Service Quality, Service Recovery and Consumer Behavioral Intentions-taking H supermarket as an example
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328 $a 碩士論文--醒吾科技大學行銷與流通管理系 111 $u Thesis (M.B.A.) -- Hsing Wu University of Institution of Marketing and Distribution Management, 2023
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