顧客關係管理

銷售從被拒絕開始 = Marketing starts from being refused by: (Language materials, printed)

體驗經濟時代 : 消費是一個過程,當過程結束後,體驗的記憶將恆久存在 by: (Language materials, printed)

服務行銷 by: (Language materials, printed)

零距離行銷 : 客製型服務新思維 by: (Language materials, printed)

顧客關係管理 : 導論與應用 by: (Language materials, printed)

全球私人銀行與財富管理新趨勢 by: (Language materials, printed)

超完美服務員 : 人與機器共創下一波競爭優勢 by: (Language materials, printed)

服務業行銷 by: (Language materials, printed)

客戶關係管理 : 基於營銷架構的企業運營問題解決之道 by: (Language materials, printed)

你好!歡迎光臨 : 讓顧客不斷上門的經營之道 by: (Language materials, printed)

SOP+ : SOP上再加一點「用心」,天下無敵 by: (Language materials, printed)

客戶經理 = Relationship manager : 銀行企金的靈魂 by: (Language materials, printed)

客戶策略完全成功手冊 : 不能不知的十大致命迷思與十大關鍵抉擇 by: (Language materials, printed)

人性也有標準差 : 員工投入+顧客參與=企業獲利 by: (Language materials, printed)

不推銷反而大賣 by: (Language materials, printed)

我們比我聰明 by: (Language materials, printed)

顧客關係與管理 by: (Language materials, printed)

如何鞏固客戶 by: (Language materials, printed)

就是要把顧客寵壞 = Just spoil your client : 寵壞了,才能長期留住他們 by: (Language materials, printed)

客戶服務部工作流程 by: (Language materials, printed)

磁性服務 : 讓顧客從一般的消費者,變成忠誠不二的愛用者 by: (Language materials, printed)

客戶抱怨處理手冊 by: (Language materials, printed)

店員工作規範 by: (Language materials, printed)

打造顧客黏著度 : 20個善解人意的服務業待客之道 by: (Language materials, printed)

別急著幫顧客換新的餐點 : 服務滿級分!五十個不可不知的關鍵對策 by: (Language materials, printed)

餐飲業邪惡的賺錢祕密 : 活生生、血淋淋的25條餐飲業生存法則! by: (Language materials, printed)

絕對成交勝經 : 讓三個月新人擁有三年銷售功力 by: (Language materials, printed)

價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心 by: (Language materials, printed)

好服務。壞服務 : 蘇國垚的款待. II. 45則貼心分享筆記 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : a value creating process by: (Language materials, printed)

顧客服務管理 by: (Electronic resources)