Customer relations.
Overview
| Works: | 10 works in 10 publications in 10 languages | |
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Titles
Performance-driven CRM : how to make your customer relationship management vision a reality
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Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance
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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
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The future of competition : co-creating unique value with customers
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Customer service training 101 : quick and easy techniques that get great results
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One customer, divisible : linking customer insight to loyalty and advocacy behavior
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Subjects